You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Tickets will only be exchanged or refunded if Planters Garden Centre, in its absolute discretion, chooses to do so. For the avoidance of any doubt, pre-booked tickets are non-refundable in the event that admission is cancelled, refused or relinquished for any reason.

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

We do not have an assigned Fast Track desk, look for signage on the day for your quickest and easiest entry route.

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

You must arrive 5 minutes before your activity starts.  Please report to the Grotto welcome desk with your ticket and we will direct you to the activity. Each session will start promptly and unfortunately we cannot wait for late arrivals.

Yes, there is FREE car parking.

Due to capacity limitations and operating hours, we are unable to accept group bookings.

There is wheelchair access - please contact us for further information.

It may be possible to purchase a ticket on the day - but due to capacity limitations we may ask you to come back at a later entry time. Outside of grotto opening hours, we can only accept ticket purchases via the website.

There are toilets located at the Garden Centre, please try to use the facilities before you enter the Grotto area to avoid spoiling your visit to Father Christmas. Timings are strict, the experience will continue if you need to leave for the toilet.

For any grotto related enquiries please call Planters Garden Centre on 01827 251 511 or email info@plantersgc.com